Privacy Policy

1. Information We Collect

When you book services or subscribe to our offerings, we collect personal information including your name, email address, and details about your service preferences. This information is provided voluntarily through our booking forms and email correspondence.

We also collect technical information through standard web technologies, including IP addresses, browser types, and pages visited on our website. This data helps us understand how visitors use our site and improve the user experience.

2. How We Use Your Information

Personal information is used exclusively for service delivery purposes. When you book a market tour, workshop, or other service, we use your contact details to coordinate scheduling, send confirmation information, and provide relevant updates about your booking.

For subscription services, your information enables us to process monthly deliveries and communicate about seasonal offerings. We may also use email addresses to send occasional updates about new services or significant changes to existing offerings, though you can opt out of promotional communications at any time.

Technical data collected through website usage helps us identify technical issues, understand which content resonates with visitors, and make informed decisions about site improvements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties for marketing purposes. Your data remains confidential within our organization.

In limited circumstances, we share information with vendors and artisans when necessary to deliver services you've booked. For example, if you book a pottery workshop, we provide your name to the teaching artisan for class roster purposes. These vendors are instructed not to use your information for purposes beyond the specific service delivery.

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Data Retention

We retain customer information for as long as necessary to fulfill the purposes outlined in this policy. Booking records are kept for three years to maintain service history and respond to any questions about past transactions. After this period, records are securely deleted unless legal requirements mandate longer retention.

You may request deletion of your personal information at any time by contacting us at [email protected]. We will honor such requests unless we have a legitimate reason to retain the data, such as ongoing service delivery or legal compliance.

5. Security Measures

We implement reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

However, no method of electronic storage or internet transmission is completely secure. While we take data protection seriously, we cannot guarantee absolute security of information transmitted through our website or stored in our systems.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze site usage. For detailed information about our cookie practices, please review our Cookies Policy.

7. Your Rights

You have the right to access personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information subject to legal retention requirements.

You can opt out of promotional emails by using the unsubscribe link in any marketing message we send, or by contacting us directly. Opting out of promotional communications does not affect transactional emails related to services you've booked.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without parental consent, we will delete such information promptly.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email to registered users or via prominent notice on our website. The effective date at the top of this policy indicates when it was last revised.

10. Contact Information

Questions about this privacy policy or our data practices can be directed to:

Reed-bear
287 King Street East
Toronto, ON M5A 1K2
Canada
Email: [email protected]